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Knowledge base
First steps as a seller
Understanding your account
10
Can my listing be in multiple users baskets?
4 Steps to Grow your Sales on Vinterior
How do I put myself on holiday mode?
Vinterior Commission
Using the Payments tab on your seller account
View all 10
[French] Comprendre son compte
0
Handling Brexit as a seller
9
I am a European seller - How does Brexit impact my sales process?
EU sellers - pricing guidelines
UK supply VAT for sales below £135 [ for non-UK sellers ]
Brexit FAQs for EU Sellers
EU VAT Registered Sellers Pricing - Items include 20% local VAT
View all 9
Managing inventory
New listings
10
How do I add a new listing to my account?
Can I upload listings from another platform via URL?
How do I create my own listing? (from scratch)
Why was my item disapproved?
Vinterior Photography Guidelines
View all 10
Editing Listings
5
How can I make changes / edit my listings?
Can I add or edit the photos of my listings?
Change the price of a listing (as agreed with a buyer)
Update the geographical location of my listing
Edit quantities on listings
Delivery information
9
How can I add/edit delivery prices on my listings?
Delivery sizes explained (categories for the delivery grid)
Vinterior's advertised delivery prices on UK seller listings
Delivery quote requests on my listings
Delivery partnership with Proovia
View all 9
Vinterior Sales
4
How to join Vinterior's Seasonal Sales
How to join Vinterior’s ‘Last Chance’ Sale
Marketplace Insights Report - Autumn 2022
How Vinterior Marketing Works
Removing listings
2
How can I remove a listing from Vinterior?
How do I mark an item as sold?
Making listings available
4
How do I relist a sold item? (if more available)
My listing's status is as 'Action Required', what should I do?
Relisting guidelines for sellers
Where is the quantity feature for my listings?
Managing orders
Confirming your sales
3
How do I confirm my sale?
When and how should I contact the buyer after making a sale?
How do I charge for delivery?
Cancelling your sales
2
How do I cancel a sale?
Why did my order automatically cancel?
Delivering your sales
5
Organising delivery for your item
Recommended shippers
A buyer is asking to collect an item
How do I mark an order as dispatched?
Vinterior's UK Delivery Partnership with Proovia for UK Sellers
Selling outside of Vinterior
1
Can I sell outside Vinterior?
Managing buyers
Enquiries (pre-sale questions)
6
Best practice: communicating with buyers
How to answer a presale message?
Send a potential buyer additional images
A customer hasn't replied - what do I do?
Recommended Translators
View all 6
Sales (post-sale questions)
2
Contact a buyer after a sale
Handle an angry/unsatisfied buyer
Seller Reviews
5
How can I use the Reviews as a seller?
Are Seller Reviews moderated on Vinterior ?
What to do if you receive a negative review
How will my review rating score be calculated?
How to get a good Seller Review
Managing trade buyers
Trade accounts and features
2
Who are the trade buyers on Vinterior?
What features do trade buyers have?
Trade orders
4
How do I add a trade price?
Handling trade price requests
Reserving/Unreserving listings for Trade buyers
Payment by bank transfer, what should I do?
Payments and billing
Setting up payment details
2
How can I set up Stripe Connect to get paid?
What VAT fees do I pay when I sell on Vinterior?
Getting paid
3
How do I get paid for sold items?
Payment Terms
Payout currencies and exchange rates
Handling payments questions with buyers
4
Buyers can pay in instalments with Klarna on Vinterior
How do I know that the buyer has paid?
Invoices, proformas and receipts
What should I do if I need to charge or refund a buyer after confirmation?
Returns, cancellations and disputes
Returns
4
Vinterior’s return policy
How to handle returns
The item is returned, what next?
I have received a damaged item from the buyer
Cancellations
4
Can I cancel an order as a seller?
The buyer wants to cancel the order
How did a buyer cancel after dispatch?
Increase your seller success by reducing cancellations
Disputes
4
I'm having trouble with a customer, can you help?
The buyer has returned a damaged item
Struggling to get in touch with the buyer?
Is the buyer’s reason to return valid?
Protecting yourself as a Seller in a Dispute
1
Protecting yourself against disputes
Technical issues
My Account
4
My password does not seem to work
I cannot access my seller account
My business details are out of date
I cannot add my VAT
My Listings
3
My listings aren't in the Sale
I cannot save my new listing
When I click on my listing it is blank
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