How to change your email address
There's no self-serve option for this. Email us at [email protected] from your current registered email, and tell us the new address you'd like to use.
What verification we need
For security, we'll verify the change in two places before it goes through:
Confirmation on your old email.
Confirmation of your business address, VAT number, and ID where applicable.
Verification on your new email. We'll send a confirmation link to the new address. The change isn't complete until you click it.
Both steps need to be completed for the change to take effect. If you don't see either email within a few minutes, check your spam or promotions folder.
What happens to your Stripe Connect account?
Nothing. Your Stripe Connect setup is separate from your Vinterior login, so changing the email on your seller account doesn't affect your payouts or trigger any re-verification with Stripe.
If you'd also like to update the email on your Stripe profile, you'll need to do that directly in your Stripe dashboard — but it's optional, and unrelated to your Vinterior account.
If you no longer have access to the old email
If you can't access your old email address, get in touch with us at [email protected] and explain the situation. We'll guide you through what we need to verify ownership of the account before making any changes.