Vinterior buyers come from a variety of backgrounds. This means that you might receive enquiries from buyers who are unsure how to use our platform, or from trade buyers who are used to receiving invoices. Both these types of buyers may ask you for an invoice pre-sale, or about how they can pay you directly. If you experience this, Vinterior ask that you direct the buyer to make their purchase on Vinterior. This will protect you in any case of a dispute, or an escalation. Vinterior will assist you with any order-related problems via email [email protected].



I have made a sale but payment was taken outside of Vinterior, how can you charge me for commission?

While Vinterior does not condone this behaviour, we understand that sometimes these things happen. Here's what you can do:

  1. Email [email protected] or [email protected].
  2. Please provide the enquiry reference number of the discussion, the item link or the order reference number.
  3. The Vinterior team will then happily organise an invoice to be sent to you for the commission.


Vendors and Vinterior agreement as stated in terms and conditions:

The Vendor agrees not to use the Site to advertise, generate interest or further enquiries in respect of products not available for sale on the Site, or to accept any payments from Customers directly without Vinterior's prior written permission. The Vendor agrees not to provide any information that may encourage Customers to transact outside of Vinterior, including but not limited to:

  1. phone numbers,
  2. emails,
  3. own website names and URLs,
  4. business names and addresses,
  5. the names of any other website or platform including but not limited to: 1stdibs, Pamono, eBay, Etsy,
  6. any mention of Vinterior's commission or any other fees,
  7. any offer to purchase Goods at a different price outside of Vinterior,
  8. any disparaging comment on Vinterior,
  9. or any other message encouraging Customers to transact outside of Vinterior.


If the Vendor provides any such information to Customers by accident, the Vendor will let Vinterior know by writing immediately to [email protected].


What if we see sales outside of Vinterior on your account?

Vinterior know that sellers provide great service to the buyers that the platform provides you with. Vinterior therefore expect all sales to go through the site and may have to regretfully take action if Vendors are found to have breached this agreement.

Vinterior may at its discretion:

  • charge the vendor commission for any sales made directly with the buyer,
  • extend the Vendor’s payment terms,
  • remove the Vendor’s business name from the Site,
  • and/or suspend the Vendor’s account if such information is shared.


Where Vinterior consents to the Vendor accepting proceeds of sale directly from a Customer, an invoice will be generated and sent to the Vendor for the commission Vinterior would have received had the payment been made via the Site. The payment to Vinterior is expected within 14 days.