sellers

Understanding your account 10

• Can my listing be in multiple users baskets?
• 4 Steps to Grow your Sales on Vinterior
• How do I put myself on holiday mode?
• Vinterior Commission
• Using the Payments tab on your seller account

View all 10

[French] Comprendre son compte 0

Handling Brexit as a seller 9

• I am a European seller - How does Brexit impact my sales process?
• EU sellers - pricing guidelines
• UK supply VAT for sales below £135 [ for non-UK sellers ]
• Brexit FAQs for EU Sellers
• EU VAT Registered Sellers Pricing - Items include 20% local VAT

View all 9

New listings 10

• How do I add a new listing to my account?
• Can I upload listings from another platform via URL?
• How do I create my own listing? (from scratch)
• Why was my item disapproved?
• Vinterior Photography Guidelines

View all 10

Editing Listings 5

• How can I make changes / edit my listings?
• Can I add or edit the photos of my listings?
• Change the price of a listing (as agreed with a buyer)
• Update the geographical location of my listing
• Edit quantities on listings

Delivery information 9

• How can I add/edit delivery prices on my listings?
• Delivery sizes explained (categories for the delivery grid)
• Vinterior's advertised delivery prices on UK seller listings
• Delivery quote requests on my listings
• Delivery partnership with Proovia

View all 9

Vinterior Sales 4

• How to join Vinterior's Seasonal Sales
• How to join Vinterior’s ‘Last Chance’ Sale
• Marketplace Insights Report - Autumn 2022
• How Vinterior Marketing Works

Removing listings 2

• How can I remove a listing from Vinterior?
• How do I mark an item as sold?

Making listings available 4

• How do I relist a sold item? (if more available)
• My listing's status is as 'Action Required', what should I do?
• Relisting guidelines for sellers
• Where is the quantity feature for my listings?

Confirming your sales 3

• How do I confirm my sale?
• When and how should I contact the buyer after making a sale?
• How do I charge for delivery?

Cancelling your sales 2

• How do I cancel a sale?
• Why did my order automatically cancel?

Delivering your sales 5

• Organising delivery for your item
• Recommended shippers
• A buyer is asking to collect an item
• How do I mark an order as dispatched?
• Vinterior's UK Delivery Partnership with Proovia for UK Sellers

Selling outside of Vinterior 1

• Can I sell outside Vinterior?

Enquiries (pre-sale questions) 6

• Best practice: communicating with buyers
• How to answer a presale message?
• Send a potential buyer additional images
• A customer hasn't replied - what do I do?
• Recommended Translators

View all 6

Sales (post-sale questions) 2

• Contact a buyer after a sale
• Handle an angry/unsatisfied buyer

Seller Reviews 5

• How can I use the Reviews as a seller?
• Are Seller Reviews moderated on Vinterior ?
• What to do if you receive a negative review
• How will my review rating score be calculated?
• How to get a good Seller Review

Trade accounts and features 2

• Who are the trade buyers on Vinterior?
• What features do trade buyers have?

Trade orders 4

• How do I add a trade price?
• Handling trade price requests
• Reserving/Unreserving listings for Trade buyers
• Payment by bank transfer, what should I do?

Setting up payment details 2

• How can I set up Stripe Connect to get paid?
• What VAT fees do I pay when I sell on Vinterior?

Getting paid 3

• How do I get paid for sold items?
• Payment Terms
• Payout currencies and exchange rates

Handling payments questions with buyers 4

• Buyers can pay in instalments with Klarna on Vinterior
• How do I know that the buyer has paid?
• Invoices, proformas and receipts
• What should I do if I need to charge or refund a buyer after confirmation?

Returns 4

• Vinterior’s return policy
• How to handle returns
• The item is returned, what next?
• I have received a damaged item from the buyer

Cancellations 4

• Can I cancel an order as a seller?
• The buyer wants to cancel the order
• How did a buyer cancel after dispatch?
• Increase your seller success by reducing cancellations

Disputes 4

• I'm having trouble with a customer, can you help?
• The buyer has returned a damaged item
• Struggling to get in touch with the buyer?
• Is the buyer’s reason to return valid?

Protecting yourself as a Seller in a Dispute 1

• Protecting yourself against disputes

My Account 4

• My password does not seem to work
• I cannot access my seller account
• My business details are out of date
• I cannot add my VAT

My Listings 3

• My listings aren't in the Sale
• I cannot save my new listing
• When I click on my listing it is blank