How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
What is new on Vinterior?
Vinterior's Free Delivery Test
New: How to add video to listings
1-week Delivery to London Campaign
Vinterior's EU Delivery Partnership with GoVintage
Vinterior's Delivery Price Included Campaign
View all 6
Handling Brexit as a seller
I am a European seller - How is Brexit impacting my sales process?
EU sellers - pricing guidelines
UK supply VAT for sales below £135 [ for non-UK sellers ]
Shippers offering DDP delivery from the EU to the UK
Brexit FAQs for EU Sellers
View all 11
Handling Covid-19 as a seller
First steps as a seller
Understanding your account
Understanding your Vinterior Account
The Order Process
How do I handle my first sale on Vinterior?
Can my listing be in multiple users baskets?
4 Steps to Grow your Sales on Vinterior
View all 11
[French] Comprendre son compte
Comment gérer mon compte Vinterior
How do I add a new listing to my account?
Can I upload listings from another platform via URL?
How do I create my own listing? (from scratch)
Why was my item disapproved?
Vinterior Photography Guidelines
View all 7
How can I make changes / edit my listings?
Can I add or edit the photos of my listings?
Change the price of a listing (as agreed with a buyer)
Update the geographical location of my listing
Edit quantities on listings
How can I add/edit delivery prices on my listings?
Delivery sizes explained (categories for the delivery grid)
Vinterior's advertised delivery prices on UK seller listings
Delivery quote requests on my listings
How can I edit the delivery information on a specific listing?
View all 10
How to join Vinterior's Seasonal Sales
How to join Vinterior’s ‘Last Chance’ Sale
Marketplace Insights Report - Autumn 2022
How Vinterior Marketing Works
How can I remove a listing from Vinterior?
How do I mark an item as sold?
Making listings available
How do I relist a sold item? (if more available)
My listing is 'Pending' or 'Requires Changes', what should I do?
Relisting guidelines for sellers
Where is the quantity feature for my listings?
Confirming your sales
How do I confirm my sale?
When and how should I contact the buyer after making a sale?
How do I charge for delivery?
Cancelling your sales
How do I cancel a sale?
Why did my order automatically cancel?
Delivering your sales
Organising delivery for your item
A buyer is asking to collect an item
How do I mark an order as dispatched?
Selling outside of Vinterior
Can I sell outside Vinterior?
Enquiries (pre-sale questions)
Best practice: communicating with buyers
How to answer a presale message?
Send a potential buyer some additional images
The customer doesn't reply to an enquiry
View all 6
Sales (post-sale questions)
Best practice: post-sale communication
Information about your deliveries
Contact a buyer after a sale
Handle an angry/unsatisfied buyer
Invoicing your Vinterior buyer
How can I use the Reviews as a seller?
Are Seller Reviews moderated on Vinterior ?
What to do if you receive a negative review
How will my review rating score be calculated?
How to get a good Seller Review
Managing trade buyers
Trade accounts and features
Who are the trade buyers on Vinterior?
What features do trade buyers have?
Sending invoices to Trade buyers
How do I add a trade price?
Handling trade price requests
Reserving/Unreserving listings for Trade buyers
Payment by bank transfer, what should I do?
Payments and billing
Setting up payment details
How can I set up Stripe Connect to get paid?
What VAT fees do I pay when I sell on Vinterior?
How do I get paid for sold items?
Payout currencies and exchange rates
Updates to your Payment Terms
When am I paid for my order?
Handling payments questions with buyers
Buyers can now pay in instalments with Klarna on Vinterior
How do I know that the buyer has paid?
How to create a VAT invoice for a professional buyer?
Invoices, proformas and receipts
What should I do if I need to charge or refund a buyer after confirmation?
Returns, cancellations and disputes
Vinterior’s return policy
How to handle returns
The item is returned, what next?
I have received a damaged item from the buyer
Can I cancel an order as a seller?
The buyer wants to cancel the order
How did a buyer cancel after dispatch?
I'm having trouble with a customer, can you help?
The buyer has returned a damaged item
Struggling to get in touch with the buyer?
Is the buyer’s reason to return valid?
Protecting yourself as a Seller in a Dispute
Protecting yourself against disputes
My password does not seem to work
I cannot access my old messages
I cannot access my seller account
My business details are out of date
I cannot add my VAT
My listings aren't in the Sale
I cannot save my new listing
When I click on my listing it is blank
Help Desk Software