A bit of context
Early July, Vinterior implemented a new messaging interface.
- To merge messages from the same buyer's pre and post-sale
- To allow you to take a day to day actions from the message thread
- To allow you to close a discussion and mark it as "does not require an answer"
- To give you a better mobile experience
Where are my old messages?
From the mid-July to November 2020: you had access to your archived messages from your inbox.
From November 2020: Your old messages are not available anymore from your inbox (as it impacts the speed of the website).
How can I get in touch with the buyer?
You can contact your buyers from the order page, it will create a new thread.
1. Go to My Sales page
2. Click on "Contact Buyer"
3. Write your message here
I have a problem and need to access an old conversation
For any specific request, please get in touch with our Customer Experience team at email@example.com
Thank you for giving as many details as possible so we can help you retrieve the details of the conversation.