Why are we moving towards fixed delivery prices?
After conducting successful tests on displaying fixed delivery prices (rather than estimated) on all listings to UK buyers, we've decided to update our policy on delivery charges. Why were our tests successful? Buyers could be sure how much they would be paying for delivery upfront, and as a result, we saw an increase in conversion.
I'm a UK seller; how do I update my delivery prices?
You have control of the fixed delivery prices on your listings via the following options:
1. By adding prices to your delivery grid
2. Adding a delivery price to a specific listing
3. Updating the delivery grid size category of your item yourself (these are: Small, Medium, Large, and Extra Large).
4. By marking a specific listing as 'Request a quote'.
What delivery price will show on international seller listings?
Delivery prices set by you via your listing or your delivery grid
OR if you don't have a delivery price set, we will show your listings as
Request a quote.
How does fixed delivery work?
All fixed delivery costs are calculated on your listing's delivery size category. Our categories are as listed below:
How can I update a specific listing to 'Request a quote'?
How will my payment work?
1. Listings with advertised delivery prices: Sellers will be paid for their advertised delivery price or less (in cases where a cheaper delivery option is found).
2.'Request a quote' listings: Sellers will be paid for the amount they commit to on a quote by quote basis.
3. Listings advertised as 'Free Delivery': Sellers cannot add a delivery cost post-sale.
What do buyers see during the test?
Q: Does this test affect how I deliver my items?
A: No. You will continue to deliver your items by your preferred method. This test changes the buyers' experience, increasing the likelihood of your sales due to 'fixed' advertised delivery costs (rather than our previous 'estimated' ones).
Q: What will happen to my inventory with free delivery?
A: Nothing; only products with paid delivery will be included.
Q: Are all buyers included in this test?
A: This test only applies to UK buyers. Northern Ireland and international will be excluded.
Q: I'm participating in the Proovia delivery pilot; how will this work for me?
A: We will show the fixed delivery prices listed above, and when they don't match Proovia's, we'll make up the difference.
Q: I'm based in France. Will I still be included?
A: Yes, all our sellers will be included in this test and can benefit from a simplified sale experience.
Q: My buyer is in Northern Ireland. Will they see a fixed price?
A: No, Northern Ireland is excluded from this test, and buyers must request a quote from the seller.
Q: What will happen to the request a quote feature?
A: 'Request a quote' will be disabled during the test.
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