Before getting paid, your payment details need to be up to date with your Stripe Connect account enabled (except if you are based in a country where Stripe Connect is not supported). More information here.
Mark your item as 'dispatched' after you have shipped it to the buyer:
Your payment is linked to you marking an item as dispatched on Vinterior. When you are ready to dispatch your item:
- Go on My Sales page
- Click the Update button
- Add the dispatch date
Once you have marked your item as dispatched, your payout will be sent to your Stripe Connect account the following day. The funds are then transferred from your Stripe Connect account into your bank account, and this can take up to 3 working days.
How am I notified when I have been paid?
Every Friday after the payout has been transferred to your Stripe Connect account, our Seller Payment Department sends a sales receipt for the commission taken on each of your sales.
This will show the amount of commission and the VAT taken on that commission. To facilitate your reconciliation, this sale receipt also shows the listing details, price and date of sale.
Please add email@example.com to your email contact list to ensure these are not forwarded to your junk folder.
For more information about your payment, please refer to your my Payments page.