Disputes

I'm having trouble with a customer, can you help?
Are you having any of the following issues? Getting in touch with a customer for the delivery. The customer refuses to cooperate on a dispute. Paym...
Sun, 6 Dec, 2020 at 8:08 PM
The buyer has returned a damaged item
Has the item arrived in a condition that was different from when it was dispatched? As a marketplace, the Returns Team will ensure that you are protected sh...
Sun, 6 Dec, 2020 at 8:11 PM
Struggling to get in touch with the buyer?
Are you struggling to get in touch with the buyer on your enquiry, delivery quote request or order? Do you need them to respond before you can organise deli...
Sun, 6 Dec, 2020 at 8:14 PM
Is the buyer’s reason to return valid?
Based on EU and Consumer Law, and as shown on the Vinterior return policy, buyers have 14 days from when they received the item to request to return it. Thi...
Sun, 6 Dec, 2020 at 8:17 PM