Based on EU and Consumer Law, and as shown on the Vinterior return policy, buyers have 14 days from when they received the item to request to return it. This is extended to 30 days when the item was damaged in transit, or was inaccurately listed. They often fall under the following three categories:
Damaged in transit.
Change of mind.
Cases of return that are not eligible:
“Vendors may refuse a return of an item if it has been altered by the Customer in any way.”
“Please note that vintage items are not sold as new and are likely to show signs of wear and tear. This is not sufficient grounds for a refund.”
“If an item is returned to the seller damaged, or in an unsuitable condition, Vinterior will not be able to process the refund and the seller may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return.”
In any case, when a return request is made on Vinterior, a Vinterior team member will leave the return instructions on the order to ensure that all parties are aware of how to move forward.
The instructions will provide advice on couriers, the return deadline, and a request to the seller to let us know when they have received the item. Without this, we cannot issue the refund.