A customer hasn't replied - what do I do?

Modified on Mon, 24 Mar at 3:37 PM

If you have responded to a message from a potential buyer and they have not replied, feel free to send a follow-up message to find out if they are still interested in your item. 

Sometimes they might just need a nudge!


  1. Log in to your Vinterior account.
  2. Go to My Dashboard
  3. Go on My Inbox
  4. Click "Contact 


Leave your request there.  When the buyer replies, it will leave a thread so you can come back to it for reference.

You should also be notified via an automated Vinterior email when the buyer gets in touch.



Vinterior tips:

We would recommend allowing a couple of days to pass before chasing a customer, but you may wish to contact them again sooner if you have additional information that was missing from your first response.



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