Vinterior users can get in touch with you through your listings to ask you questions about:
Price
Delivery
Additional pictures
Additional details
When they do get in touch with you, you will receive an email and a notification on your dashboard.
It is key to answer these questions as it shows a high intent to purchase.
Clients with faster answers have a better conversion rate. Waiting too long would probably make you lose the opportunity.
Expectations:
Answer within 6 hours
Don’t share contact details
Use a very kind tone
If the information would also help other users => edit your listing to add them
If you don’t have yet the answer => Acknowledge the message and give a timeline for the answer
You are representing Vinterior’s seller community, make sure to give a great impression to each potential buyer
Special note:
These expectations are the ones that you probably have when you are shopping for yourself and you are expecting a good service. When another dealer provides excellent service to a client, it is beneficial for the entire community!