Best practice: communicating with buyers

Modified on Mon, 24 Mar at 3:36 PM

Vinterior users can get in touch with you through your listings to ask you questions about:

  • Price

  • Delivery

  • Additional pictures

  • Additional details


When they do get in touch with you, you will receive an email and a notification on your dashboard.


It is key to answer these questions as it shows a high intent to purchase. 

Clients with faster answers have a better conversion rate. Waiting too long would probably make you lose the opportunity.


Expectations:

  • Answer within 6 hours

  • Don’t share contact details

  • Use a very kind tone

  • If the information would also help other users => edit your listing to add them

  • If you don’t have yet the answer => Acknowledge the message and give a timeline for the answer

  • You are representing Vinterior’s seller community, make sure to give a great impression to each potential buyer



Special note:

These expectations are the ones that you probably have when you are shopping for yourself and you are expecting a good service. When another dealer provides excellent service to a client, it is beneficial for the entire community!

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article