Vinterior users can get in touch with you through your listings to ask you questions about:
Price
Delivery
Additional pictures
Additional details
When they do get in touch with you, you will receive an email and a notification on your dashboard. It is key to answer these questions as it shows a high intent to purchase. Clients with faster answers have a better conversion rate. Waiting too long would probably make you lose the opportunity.
- Log in to your Vinterior account
- Go to My Dashboard
- Go to my Inbox and click on the relevant thread
- Click "Contact Buyer" or "See Thread"
- Have photographs? Attach the photographs with the ‘Choose File”
- This is next to the “Send” button directly on the Vinterior platform via the conversation.
- Please do not send them via email via the automated notification you will receive for any messages.
Make sure to be courteous and offer the best answer you can.
Expectations:
Answer within 6 hours
Use a very kind tone
Don’t share contact details
If the information would also help other users => edit your listing to add them
If you don’t have yet the answer => Acknowledge the message and give a timeline for the answer
Note:
The list of requests below does not allow you to write a message to the buyer:
Delivery quote ⇒ can only provide a quote with a comment
Trade price requests ⇒ Can only update the price (not reject nor answer)