Buyers can get frustrated for many different reasons and it is your role and help them through their purchasing journey.
As a seller, leaving a client unsatisfied is not ideal and you may receive negative feedback, or project a wrong image of the industry!
Some tips to handle angry/unsatisfied buyer:
Keep a very kind tone (do not get angry, or sound passive-aggressive)
Be apologetic and acknowledging the frustration often ease the conversation
Review the options to satisfy the buyer
Do not assume that the buyer is dishonest as it would only escalate the issue
Reach out to Vinterior for advice
Expectations to be familiar with:
Clients will expect to receive the delivery in time
The item must be received as advertised! If believes that it was wrongly advertised, they can request a return at your charge.
If you do not use a professional tone with the client, Vinterior can suspend your account.
Your shipper is your responsibility => If it is the fault of your shipper, you are fully responsible for it. The buyer nor Vinterior will not make the difference