If a customer is based in the European Union, they can return an item until 14 days after they have received the Goods except on the following types of Goods;
Items that are personalised.
Made-to-order to specific requirements.
Please note that this 14 deadline does not apply (and is extended to 1 month) for misleading or damaged items as per European Consumer Law.
Steps for the sellers:
- Ask the buyer to request a return through their Vinterior account.
- Give the buyer your return address.
- Once the item has arrived back with you, confirm that the item has been received in the same condition.
- Vinterior then refunds the buyer for item fee. The delivery fee refund will depend on the type of return.