This article will give you better understanding of what this pilot is about and how it will work.


Listening to seller feedback Vinterior will be running a pilot with experienced furniture courier Proovia.


How it will work

Sellers that will opt into this pilot will have fixed rates where buyers can book straight away once the order is confirmed. Vinterior will look after the courier booking on the seller's behalf. Automatic communications will follow to both the seller and the buyer once the courier is booked with a tracking link. This change will allow sellers to save time in organising deliveries.



Proovia promise

  • collection in 48h
  • delivery in less than 7 days (Mon-Sat)
  • premium support 7 days a week, response in under 3h
  • deliveries will automatically be booked by Vinterior - the seller doesn’t have to do anything.
  • fixed delivery prices per size as per our delivery grid - competitive rates for medium, large, and extra-large items
  • Prices:  Medium: £45 Large: £55 Extra Large: £75

Q&A

What dates will the pilot be running?

Between the 1st August - 31st October 2022


What do I need to do to take part?

Sign up here


Do I need to update my delivery prices?

No, we will do this for you the day before the pilot launch


What happens when I sell one of my pieces?

Proovia will be notified of the order by Vinterior and will arrange collection from you and delivery to the buyer, and an email confirmation will be sent to both you and the customer.


Will the order be tracked?

Yes, you will receive a tracking number that will automatically be updated. It will also be shared with the buyer.


As a seller, who do I need to contact if I need support with a delivery job?

Proovia will answer all your delivery questions businesscustomers@proovia.co.uk and +44 121 314 2780


Payment and cancellation questions should go to Vinterior as it is now.


The buyer got in touch with questions regarding the delivery - Who shall I contact?

Proovia will always be able to better assist you as they can provide live updates. You can also direct the buyer to directly get in touch with Proovia


How do payments work?

Delivery payments will be handled between Vinterior and Proovia


I want to provide feedback - How can I do it?

Your feedback is very important for the success of the partnership. Please send it to delivery@vinterior.co


How to raise a claim for damage in transit? Should the buyer or seller do it?

Vinterior will raise it on buyers’ behalf as long as we are informed about it.


How damage claims will be reviewed by Proovia? damage claims will be reviewed by Proovia?

Proovia will check the packaging at the collection stage and take a picture as proof. As a seller, we recommend you pack well and protect the item. Proovia commits to being extra careful with Vinterior’s seller's items.

Proovia will take a second picture before the final delivery to the buyer. In case of damage or disputes, these images will be used as proof and protection for our sellers.