Has the item arrived in a condition that was different from when it was dispatched? As a marketplace, Vinterior will ensure that you are protected should you receive a damaged item.
Here are the best steps:
Take photographs of the damage.
Notify Vinterior immediately, and in the right circumstance, the buyer as well.
Send the photographs to firstname.lastname@example.org or via the order conversation on Vinterior.
Let Vinterior and the buyer know if the item can be fixed and whether you are willing to negotiate on a cost.
Vinterior’s return policy states: “Vinterior will not be able to process the refund and the seller may have to send it back to you (and ask you to cover the delivery costs) [...] Vendors may refuse a return of an item if it has been altered by the Customer in any way.”
Based on the individual circumstances, an agreement can be made for compensation, a partial refund, or to send the item back to the buyer.